Privacy Policy
Current version: September 2026
1. ABOUT VEVER AND THIS PRIVACY POLICY
This Privacy Policy describes how VEVER collects, uses, retains and protects your personal data when you use our website, make a purchase, visit our showroom, attend an event organised by VEVER, contact our teams or interact with the Maison in any other way.
The controller of your data is:
VEVER, a simplified joint-stock company with share capital of €858,077, whose registered office is at 9 rue de la Paix, 75002 Paris, France, registered with the Paris Trade and Companies Register under number 881 557 201.
Contact:
VEVER
9 rue de la Paix
75002 Paris – France
Email: contact@vever.com
Telephone: +33 (0)9 80 76 25 22
Website: www.vever.com
In this Privacy Policy, the terms “VEVER”, “the Maison”, “we”, “us” and “our” refer to VEVER.
We also invite you to read our Cookie Policy, which explains when cookies and other tracking technologies may be used as you browse our Site.
2. SCOPE
This Privacy Policy applies to personal data that we may collect, in particular, when you:
- browse www.vever.com;
- create or use a customer account;
- make or consider making a purchase online, remotely or in our showroom;
- request information about a VEVER creation;
- request personalisation, engraving, a repair or after-sales service;
- contact our Customer Service team or other members of our team;
- subscribe to our newsletter or other communications from the Maison;
- attend an event organised by VEVER;
- interact with VEVER on social media;
- or contact the Maison by any other means.
3. THE DATA WE COLLECT
Depending on your relationship with VEVER, we may collect different categories of personal data.
Identification and contact details
This data may include, in particular:
- your first and last name;
- your postal address;
- your email address;
- your telephone number;
- your country of residence;
- and, where necessary, any information needed to verify your identity.
Data relating to your purchases and our commercial relationship
In particular, we may process:
- the products you have purchased or expressed an interest in;
- your order history;
- your delivery and billing addresses;
- payment amounts and methods;
- information relating to deliveries, returns, exchanges and refunds;
- requests for personalisation or engraving;
- information relating to repairs and after-sales service;
- as well as the history of your exchanges with our teams.
The payment card details needed to pay for an order are processed securely by our payment service providers. VEVER does not intend to retain your full payment card details.
Data provided during your exchanges with VEVER
When you contact our Customer Service team, our showroom or any other member of our team, we may retain the information needed to handle and follow up on your request, as well as a record of our exchanges.
Marketing data and preferences
If you have agreed to receive our communications, we may process, in particular:
- your contact details;
- your communication preferences;
- your interests;
- your history of interactions with our communications;
- as well as certain information about your purchases, so that we can offer you communications more closely aligned with your interests.
Data collected when you browse
When you use our Site, certain technical information may be collected automatically, including:
- your IP address;
- the type of device used;
- your browser and operating system;
- the pages you visit;
- the date and duration of your browsing session;
- the source of your visit;
- certain identifiers associated with cookies or similar technologies.
The use of cookies and other tracking technologies is detailed in our Cookie Policy.
Social media
When you interact with VEVER through a social media network or third-party platform, we may receive the information you choose to make available through that service, in accordance with the privacy settings and terms of the platform concerned.
4. WHY DO WE USE YOUR DATA?
We process your personal data only when we have a lawful basis for doing so.
Fulfilment of your order or performance of our contractual relationship
In particular, we use your data to:
- process and confirm your orders;
- receive and securely process payments;
- arrange the preparation and delivery of your jewellery;
- manage returns, exchanges and refunds;
- carry out any personalisation or engraving you have requested;
- handle repair and after-sales service requests;
- manage your customer account;
- communicate with you about an order or a service you have requested.
This processing is necessary to perform the contract concluded with you or to take pre-contractual steps at your request.
Compliance with our legal obligations
Certain information may be retained or processed to comply with our legal and regulatory obligations, particularly those relating to:
- accounting and taxation;
- invoicing;
- consumer protection;
- fraud prevention;
- or, where applicable, to comply with any regulatory obligation imposed on VEVER.
VEVER’s legitimate interest
We may also process certain data where necessary for the Maison’s legitimate interests, provided that your rights and freedoms are protected.
This may include, in particular:
- improving our products and services;
- improving our customers’ experience;
- managing and maintaining our customer relationships;
- the security of our Site and systems;
- the prevention and detection of fraud;
- producing internal statistics and analyses;
- the defence of our rights in the event of a claim or dispute.
Your consent
Where required by regulations, we seek your consent in advance, particularly for:
- sending certain marketing communications;
- the placement or reading of cookies and other tracking technologies that are not strictly necessary;
- certain advertising personalisation activities;
- or any other use for which your consent is the appropriate lawful basis.
You can withdraw your consent at any time, without affecting the lawfulness of processing carried out before its withdrawal.
5. COMMUNICATIONS FROM THE MAISON AND NEWSLETTER
Subject to applicable regulations, VEVER may send you information about its creations, new collections, news, events and services.
Where your consent is required, these communications are sent to you only after you have given it.
Where regulations allow VEVER to send you certain communications without obtaining fresh consent, you may still object to them at any time.
You can unsubscribe from marketing communications:
- by clicking the unsubscribe link in our emails;
- or by writing to us at contact@vever.com.
Communications necessary to fulfil an order or provide a service, such as order confirmations, delivery information or after-sales service communications, are not marketing communications and may continue to be sent to you.
6. COOKIES AND SIMILAR TECHNOLOGIES
Our Site may use cookies and similar technologies that enable us, in particular, to:
- to ensure the operation and security of the Site;
- to remember certain choices you make;
- to measure and understand how the Site is used;
- to improve our services;
- and, where you have consented, to personalise our communications or advertising campaigns.
Cookies strictly necessary for the operation of the Site may be used without your consent where they meet the conditions set out in regulations.
Cookies and tracking technologies that require consent are placed or used only after you have given your consent.
You can accept, refuse or change your choices at any time using the cookie management tool available on our Site.
Further information about the cookies used, their purposes and how long they are retained is available in our Cookie Policy.
7. ADVERTISING AND SOCIAL MEDIA
Subject to your consent where required, we may use certain services provided by advertising platforms, search engines or social media networks in order to:
- to measure the effectiveness of our campaigns;
- to better understand how our Site is used;
- or to show you communications that may match your interests.
These service providers may process certain data in accordance with their own privacy policies.
You can change or withdraw your choices regarding advertising cookies at any time using our cookie management tool.
8. WITH WHOM DO WE SHARE YOUR DATA?
VEVER does not sell your personal data.
Your data is accessible only to those who need it to fulfil the purposes described in this Policy.
In particular, it may be shared with:
- to authorised VEVER staff;
- to technical service providers responsible for hosting, maintaining and operating our Site and systems;
- to payment service providers;
- to carriers and logistics providers responsible for delivering or returning your orders;
- to service providers involved in managing customer relationships;
- to service providers responsible for sending our communications;
- to analytics, audience measurement or advertising service providers, subject to your consent where required;
- to our professional advisers, including legal, accounting, financial or insurance advisers, where necessary;
- to administrative, judicial or regulatory authorities where required by law.
We require our service providers to process the data entrusted to them confidentially, securely and only for the purposes for which it was shared with them.
9. DISTRIBUTORS AND COMMERCIAL PARTNERS
Certain VEVER creations may be presented or sold by independent distributors or partners.
When you provide your data directly to one of these partners, that partner may process it under its own responsibility and in accordance with its own privacy policy.
VEVER shares your contact details with a distributor or partner for marketing purposes only where such sharing is permitted by regulations and, where required, after obtaining your consent.
Where sharing is necessary to respond to a request you have made, only the data needed to handle that request is shared.
10. DATA TRANSFERS OUTSIDE THE EUROPEAN ECONOMIC AREA
Some of the technical service providers used by VEVER may be based outside the European Economic Area or process certain data there.
When personal data is transferred internationally, VEVER ensures that the transfer benefits from the safeguards provided for by applicable regulations.
Depending on the country and recipient concerned, these safeguards may include:
- an adequacy decision adopted by the European Commission;
- standard contractual clauses approved by the European Commission;
- or any other mechanism recognised by applicable regulations.
Where necessary, VEVER also ensures that appropriate additional measures are implemented to provide an adequate level of protection for the data concerned.
11. PROTECTING YOUR DATA
VEVER implements appropriate technical and organisational measures designed to protect your personal data against, in particular:
- unauthorised access;
- disclosure;
- alteration;
- loss;
- destruction;
- or any unlawful use.
Access to your data is limited to staff and service providers who need it to perform their duties or services.
As no system can guarantee absolute security, VEVER regularly adapts its protective measures in response to risks and developments in practices and technologies.
12. HOW LONG WE RETAIN YOUR DATA
VEVER retains your data only for as long as necessary to fulfil the purposes for which it was collected and then, where necessary, for the periods required or permitted by applicable law.
For guidance:
Orders and contractual relationship
Information needed to manage your order is retained for the duration of our commercial relationship.
Certain data and supporting documents are then archived for the periods required by legal, tax or accounting obligations, or as necessary to establish, exercise or defend legal claims.
Documents that must be retained to comply with accounting obligations may, in particular, be kept for ten years.
Marketing — Customers
Data used to send you marketing communications may be retained throughout our commercial relationship and then, in principle, for three years from the end of that relationship or your last contact with VEVER, subject to your right to object.
Marketing — Prospective customers
If you have never made a purchase from VEVER, data used for marketing purposes may, in principle, be retained for three years from its collection or your last contact with VEVER.
Requests to exercise rights and objections
Information needed to handle your requests or honour your objection may be retained for as long as necessary to manage them and demonstrate compliance with our obligations.
Cookies
The periods applicable to cookies and other tracking technologies are set out in our Cookie Policy.
At the end of the applicable retention periods, data is deleted, anonymised or archived where a legal obligation or legitimate interest justifies this.
13. YOUR RIGHTS
Under applicable personal data protection regulations, you may, depending on the circumstances, have the following rights:
Right of access
You can ask whether VEVER processes data concerning you and, if so, obtain a copy of that data and certain information about how it is processed.
Right to rectification
You can request the correction of inaccurate data or the completion of incomplete data.
Right to erasure
In certain circumstances provided for by regulations, you can request the deletion of your personal data.
Right to restriction of processing
In certain circumstances, you can request that the use of your data be temporarily restricted.
Right to object
Where processing is based on VEVER’s legitimate interest, you can object to it on grounds relating to your particular situation.
You can object to the use of your data for marketing purposes at any time and without giving a reason.
Right to data portability
Where the legal conditions are met, you can receive certain data you have provided to us in a structured, commonly used and machine-readable format, or request that it be transmitted to another controller where technically feasible.
Withdrawal of consent
Where processing is based on your consent, you can withdraw it at any time.
Instructions concerning your data after your death
Under the conditions set out in French law, you can provide instructions concerning the retention, erasure and disclosure of your personal data after your death.
14. HOW CAN YOU EXERCISE YOUR RIGHTS?
You can exercise your rights or send us any questions about the use of your personal data at the following address:
or by post:
VEVER
9 rue de la Paix
75002 Paris
France
To protect your data, VEVER may ask you for additional information to verify your identity where there is reasonable doubt about the identity of the person making the request.
We will endeavour to respond to your request within the time limits set by applicable regulations.
15. LODGING A COMPLAINT WITH THE CNIL
If you believe that the processing of your personal data does not comply with applicable regulations, you have the right to lodge a complaint with the competent supervisory authority.
In France:
French Data Protection Authority – CNIL
3 Place de Fontenoy
TSA 80715
75334 Paris Cedex 07
France
You can also contact the competent data protection authority in your country of residence or work where regulations permit.
16. UPDATES TO THIS POLICY
VEVER may update this Privacy Policy, in particular to reflect changes to its activities, services, the technologies it uses or applicable regulations.
The current version is the one published on our Site.
If significant changes are made, we may inform you by any appropriate means.